FAQS
Have any questions? Our FAQs cover everything you need to know about our services, appointments, billing and how we care for you.
General Health and Preventive Care
What happens at a general health check-up?
A check-up includes a full health assessment, discussion of any concerns, and screenings based on your age, lifestyle, and medical history. It’s a great way to stay ahead of potential health issues.
Do I need a referral to see a specialist?
Yes, in most cases, you’ll need a GP referral for specialist appointments. We can arrange this after a consultation to ensure you get the right care.
Can I get a chronic disease management plan?
Absolutely. If you have a long-term condition like diabetes, heart disease, or asthma, our doctors can create a Medicare-subsidised care plan to help you manage your health.
Women’s Health
How often should I have a cervical screening test (Pap smear)?
Cervical screening is recommended every 5 years for women aged 25–74. If you have a history of abnormal results, your doctor may suggest more frequent screenings.
What contraception options do you offer?
We provide a full range of contraceptive options, including the pill, IUDs, implants, and Depo injections. Your doctor can help you choose the best option for your lifestyle.
Do you offer pregnancy care?
Yes! We provide antenatal and postnatal care, working closely with hospitals and specialists to support you throughout your pregnancy journey.
Men’s Health
When should I start getting prostate checks?
For most men, prostate screening starts at age 50 (or age 40 if there’s a family history of prostate cancer). Your doctor can discuss your individual risk factors.
Can I get help with testosterone and men’s hormonal health?
Yes, we offer hormonal health checks, testosterone testing, and treatment options if needed. Book a consultation to discuss your symptoms and concerns.
Do you provide mental health support for men?
Absolutely. Stress, anxiety, and depression affect many men, and we offer GP mental health plans, psychology referrals, and support tailored to your needs.
Children’s Health
What vaccinations does my child need?
We follow the National Immunisation Program, ensuring your child gets all recommended vaccines from birth through school age.
Do you offer developmental and behavioural health checks?
Yes! We provide milestone assessments, speech and language screenings, and behavioural health support to ensure your child is thriving.
Can I bring my baby in for a check-up?
Of course! We provide newborn and infant health checks, including growth tracking, feeding advice, and early screenings.
Skin Health and Minor Procedures
Do you offer skin cancer checks?
Yes! Regular skin checks help detect early signs of skin cancer. If we find anything concerning, we can arrange treatment or a referral.
Can I get a mole or skin tag removed?
Yes, our doctors perform minor procedures to remove moles, skin tags, and other lesions for medical or cosmetic reasons.
Do you offer cosmetic skin treatments?
We provide PRP therapy, micro-needling, and injectables to help rejuvenate and restore your skin. Book a consultation to discuss your options.
Mental Health and Well-being
How can I get a mental health care plan?
If you’re experiencing anxiety, depression, or stress, a GP mental health plan can provide access to Medicare-subsidised psychology sessions.
Do you provide mental health support for teens?
Yes! We offer adolescent mental health care, including anxiety and depression support, school-related stress management, and specialist referrals.
Can I get medication for anxiety or depression?
Your doctor will discuss the best treatment options for you, which may include therapy, lifestyle changes, or medication if clinically appropriate.
Travel Health
What travel vaccinations do I need?
That depends on your destination! We provide vaccinations for Yellow Fever, Hepatitis, Typhoid, and more—book a consultation to ensure you’re protected.
How far in advance should I get travel vaccines?
At least 4–6 weeks before travel is ideal, as some vaccines take time to become effective.
Do you provide malaria prevention medication?
Yes, if you’re traveling to a malaria-risk area, we can prescribe preventive medication and provide advice on staying safe.
Workplace and Occupational Health
Do you offer pre-employment medicals?
Yes! We provide pre-employment health assessments tailored to industry requirements.
Do I need a referral to see a specialist?
Yes, we offer workplace drug and alcohol screenings for compliance and safety.
Do you offer workplace flu vaccinations?
Absolutely! We provide corporate flu vaccination programs for businesses looking to protect their teams.
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